FREQUENTLY ASKED QUESTIONS

What is a Graduation Ring?

We are pleased to offer our customers FREE Postage for all orders within Australia and New Zealand.

What finger do I wear a Graduation Ring?

We currently offer the following secure and flexible payment methods:
• PayPal (Visa, Mastercard)
• Afterpay

How long will delivery take?

Estimated Delivery Time:
• 2-4 business days* within Australia
• 7-14 business days* to New Zealand
*excluding our order processing times
Delivery times are quoted as per the Australia Post Network estimates.
Order Processing Time:
• Our standard processing time for most orders is 1-2 business days.
• Our processing times are subject to all National and QLD Public Holidays.

What exactly happens after ordering?

Once a successful order has been placed:
• Your order will be processed in our Brisbane studio where the products are selected and carefully packaged.
• Your address details are entered into our system and are registered with Australia Post.
• A tracking number is then generated, and a label is attached to your order.
• You will receive a confirmation email from us advising the tracking details.
• Your order will then make its journey to our local Australia Post depot and then onto your shipping address.

Can I customise the text?

Yes! Once you place an order you will receive a confirmation email. This is your final invoice which outlines the ring style and size you selected, any extra options you may have selected, total order amount (including GST), your billing and shipping address along with your payment method.
You can print this invoice if required as this is considered your proof of purchase.
There will be no further invoice or packing slip included with your order (unless requested).

Can I add my school's logo or emblem?

We are currently only accepting orders for delivery within Australia and New Zealand.

Do you use any other material for your rings?

We are currently only accepting orders for delivery within Australia and New Zealand.

Where are you located?

We are located in Brisbane, QLD.
We keep all our rings in stock here in Australia and carefully package them ourselves.
This ensures FAST processing and delivery along with quality control for all orders.

Can I add special instructions for delivery?

If you have any special instructions for delivery, simply add them to the ‘Order Notes’ section when you checkout.
Alternatively, send us an email with your instructions.

What if I have a problem with my order?

At Rings AUstralia, we want nothing more than to make sure our customers are 100% happy with their purchase and our service.
We welcome any customer to contact us if they have an issue with their order so we can try to help to resolve the problem.

Finding your ring size?

The easiest way to find your correct ring size is to accurately measure the inside diameter of one of your existing rings.
Alternatively, check out our Ring Size Guide to help you measure and reference your ring size using one of our suggested method.

Ring Size Guide

 

 

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